FREQUENTLY ASKED QUESTIONS ABOUT STREAMING
Question: Does your streaming system work on Windows and Mac?
Answer: Yes. Details specific to each operating system are listed below.
Question: How do I stream if I am a LINUX user?
Answer: You can download the mplayer plug-in for Firefox.
http://www.linux-sxs.org/multimedia/mplayermozplug.html
Question: Will your streaming system work with more than the Internet
Explorer browser?
Answer: Yes. If you use AOL, you can open an IE browser. Our streaming
also works with Firefox, Safari, Netscape, and several others. Make sure
you don't have a FunWebProducts application installed on your system.
It may prevent your player from working.
Question: I still don't hear anything! What's wrong?
Answer: It's possible the pop-up blocker you may be using might
not allow the player to launch. This player "pops-up," so
if you've blocked pop-ups, it's possible that you've
blocked the tuner from opening. If you do have a pop-up blocker on your
system, either temporarily disable it or hold down the "CTRL" key
while clicking to open the Login Screen or Player. If the "CTRL" key
doesn't work, consult the directions found in your pop-up blocker "read me" file.
Question: My tuner says "buffering" a lot and drops in and
out. What's the deal?
Answer: If you are having connection or buffering problems, check your
internet connection speed, if possible. Slow connect speeds and unstable/old
dial-up modems can cause the audio to "never" play or constantly
buffer. If you are using a dial-up connection (modem), you will usually
get varying connection speeds. Often, the speed is much faster than your
56k modem is capable of producing. We recommend calling your Internet
Service Provider to inquire about alternate dial-in numbers, or upgrading
to high speed internet access when/if possible.
Question: Why do I hear different commercials, public service
announcements and music when you're regular playing commercials
over the actual airwaves?
Answer: Contracts with certain voice-over actors/talent and commercial
production agencies prohibit us from carrying our normal over-the-air
commercials. Most of these are extracted from the stream. We then insert
specials ads into the stream so you don't hear dead air for minutes
at a time. We play free public service announcements as way of helping
non-profit and community groups get their messages out. We sometimes
play some music, because… well, we're radio - and we like music.
Question: Why am I hearing your stream on a delay from the over the
air broadcasts?
Answer: We send our over the air signal to a streaming company who then processes it and sends it out over the internet. This
creates some delay. More delay is caused intentionally to allow the tuner
a “buffer” which picks up scrambled bits and bites and then
reassembles them so that it sounds as if nothing has been missed in the
process. In other words, it creates less drop-out this way. Yes - it
does make it tough to play some contests when a delay is involved. We
are aware of this, but at this time, there's not much we can do
about it. Also, to be eligible to participate in a multi-market contest
you must be listening to a Clear Channel radio station originating in
the Total Survey Area of the market you reside.
Question: I've emailed you a question, comment, complaint or compliment
and haven't heard back from you today or yesterday! Why not?
Answer: We wish we could respond to everyone immediately, but we do not
have 24/7 customer support. Please know that we do appreciate all feedback
and do try to get back to everyone eventually.
Question: Why do you "block" some programs on your
stream that I can hear on you over the air radio station?
Answer: Sometimes (not often), we do not have the rights to stream certain
sports or music programs. We do streaming for free - but not everybody
does - so if we stream something for free that someone else is
charging a fee for - well you know… that's why law
degrees are so popular!
Question: Hey, I'm with a non-profit group and I'd
love to get my public service announcement on your stream for free!
How do I do that?
Answer: Mail us your recorded public service announcement as an .mp3
file on a cd. On the address label, please put: “Attention Internet
Content Department.” Do not email us sound files. We will not accept
submissions that way. PSAs should be recorded in exact fifteen, thirty
or sixty second increments. With the cd, please include the run dates
of the announcement, a contact person who can answer questions and other
facts about your non-profit group on your official letterhead. Cds without
an official letterhead will not be used. We do reserve the right to use
or not use submissions at our own discretion.
If you continue to have problems accessing the stream, please make sure
the following steps are followed to ensure access to the media stream:
IE for Windows:
- Click on 'tools', which is located on the IE menu bar
- Select 'internet options'
- Click the 'security' tab
- Click on the 'custom level' button
- Configure the categories by following these steps:
Active X Controls and Plug-ins
- enable 'download signed ActiveX controls'
- enable 'run ActiveX controls and plug-ins'
- enable 'script ActiveX controls marked safe for scripting' cookies
- enable both options downloads
- enable 'file download' miscellaneous
- set 'software channel permissions' to 'medium' safety scripting
- enable all options user authentication
- skip this category
- Click ok
- Select the 'general' tab
- Click the 'settings' button (located in the 'temporary internet files' category)
- Click the option marked 'every visit to the page'
- Click 'ok'
- Click the 'delete files' button (located in the 'temporary internet files' category)
- Click 'ok'
- Click 'apply'
- Click 'ok'
- Click the 'refresh' icon on the toolbar and try the broadcast again
IE for Macintosh:
- Click on 'edit', which is located on the IE 5 menu bar
- Click on 'preferences'
- Under the web browser, click on 'web content'
- Enable all options in the 'active content' section
- Click on 'cookies' under the 'receiving files' section
- Make sure that the selection for 'when receiving cookies' is 'never ask'
- Click 'ok'
- Click the refresh icon on the toolbar and try the broadcast again
Netscape for Windows:
- Click 'edit', located on your Netscape toolbar
- Select 'preferences'
- Click 'advanced' - make sure 'advanced' is highlighted
- Enable the following options in the 'advanced' category by checking the boxes next to them...
-automatically load images
-enable 'Java'
-enable 'JavaScript'
-enable 'Java Script for mail and news'
-enable 'style sheets'
- In the 'cookies' category, select 'accept all cookies'
- Click the '+' sign to the left of the 'advanced' category
- Select 'cache' under 'advanced'...
-click the 'clear memory cache' and 'clear disk cache' buttons (click 'ok' after each button)
-under the 'document in cache is compared to document on network' category, select 'every time'
- Click 'ok'
- Click the 'reload' icon on the toolbar and try the broadcast again
Netscape for Macintosh:
- Click 'edit', located on your Netscape toolbar
- Select 'preferences'
- Click the word 'advanced' (make sure 'advanced' is highlighted)
- Enable the following options in the 'advanced' category by checking the boxes next to them...
-automatically load images and other data types
-enable Java
-enable JavaScript
-enable Java Script for mail and news
-enable style sheets
- In the 'cookies' category, select 'accept all cookies'
- Click the 'open arrow' next to 'advance' to access additional functions
- Select 'cache' under 'advanced'...
-click the 'clear disk cache now' button
-under the 'page in cache is compared to page on network', select 'once per session'
- Click 'ok'
- Click the reload icon on the toolbar and try the broadcast again
WINDOWS USERS:
**Please Note** Windows Media Player 6.4 is designed for Windows 95 & NT
which are no longer supported by Microsoft. If you have Windows Media
Player version 6.4, you will not be able to access the player. An unaltered
version of Internet Explorer 5.5 or higher must be used in all configurations
below.
The earliest version of Windows Media player capable of working with
the player is Windows Media Player 7.1
System Requirements for this version below:
Recommended:
Windows 98, Windows 98 Second Edition, Windows 2000, Windows Millennium Edition or Windows XP
Pentium or AMD Athalon K6 266 MHz processor or faster
128 MB RAM
DSL / CABLE / T1
24-bit true color video card
Windows 98 SE Users: We recommend downloading Windows Player 9 Series.
Windows 98 Users: Please consider downloading Windows Media Player 7.1.
(The Windows Media Player 9 Series is not supported on your Operating
System.)
MAC USERS:
Below are the minimum requirements for Mac users:
1. All Mac users must use either Internet Explorer 5 or Safari.
There are two versions of IE for Mac users:
Microsoft® Internet Explorer 5 for Mac OS X & Microsoft® Internet
Explorer 5 for Mac 8.1 to 9.x
http://www.microsoft.com/mac/products/internetexplorer/internetexplorer.aspx?pid=internetexplorer
Also, as an alternate choice for Mac OS X:
Apple® Safari for Mac OS X
http://www.apple.com/safari/
2. All Mac users must use Windows Media Player. You may download a version of WMP specific to your Mac OS at http://www.windowsmedia.com/download.
Tech Tips
Always make sure you have the latest versions of the critical software
needed to listen online. Always check your system for the latest updates
available for Internet Explorer, Windows Media Player and Flash.
Click on the links below to get your FREE updates:
http://windowsupdate.microsoft.com the Internet Explorer and Windows
Operating System updates, patches and fixes.
http://www.windowsmedia.com/download for the latest Windows Media Player
compatible with your system.
http://www.macromedia.com/go/getflashplayer to download the latest version of the free flash plug-in.
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